@inproceedings{HawkingCCU02, author = {David Hawking and Nick Craswell and Francis Crimmins and Trystan Upstill}, title = {Enterprise search: What works and what doesn't}, booktitle = {Proceedings of the Infonortics Search Engines Meeting}, year = {2002}, location = {San Francisco, CA}, month = {April}, note = {\url{https://david-hawking.net/pubs/hawking_se02talk.pdf}} }