@incollection{KrumpholzHG11,
        Author = {Alexander Krumpholz and David Hawking and Tom Gedeon},
        Title = {Your Personal, Virtual Librarian},
        Editor = {Gunther Kreuzberger and Aran Lunzer and Roland Kaschek},
        Pages = {199--234},
        Publisher = {IGI Global},
        Booktitle = {Interdisciplinary Advances in Adaptive and Intelligent Assistant Systems: Concepts, Techniques, Applications and Use},
        Year = {2011},
        note = {\url{http://david-hawking.net/pubs/krumpholz-book-chapter-2011.pdf}}
}