@inproceedings{CraswellHUMWW03,
  author = {Nick Craswell and David Hawking and Trystan Upstill and Alistair McLean and Ross Wilkinson and Mingfang Wu},
  title = {{TREC12 Web and Interactive Tracks at CSIRO}},
  booktitle = {Proceedings of {TREC-2003}},
  location = {Gaithersburg, MD},
  month = {November},
  year = {2003},
  note = {\url{http://david-hawking.net/pubs/csiro-trec12.pdf}}
}