@inproceedings{CraswellBH00, author = {Nick Craswell and Peter Bailey and David Hawking}, title = {Server Selection on the World Wide Web}, booktitle = {Proceedings of the ACM Digital Libraries Conference}, location = {San Antonio, TX}, month = {June}, year = {2000}, pages = {37--46}, note = {\url{https://david-hawking.net/pubs/craswell_dl00.pdf}} }